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Oleks's picture

Hi Ed! Thank you very much for you thorough and detailed...

Saturday, October 19, 2019 - 17:46
Oleks's picture

Hi Ed! Thank you for your notions! The text is much...

Saturday, October 19, 2019 - 17:42
tatyana's picture

Hi again , how are you ? how is it going with the Arabic...

Saturday, October 19, 2019 - 17:38
Oleks's picture

Hi Ed! Thank you! "Fancied their chances" is really a...

Saturday, October 19, 2019 - 17:36
edhutchins88's picture

Hi Oleks,

Well done for intervening. Ilak was...

Saturday, October 19, 2019 - 16:14

How to deal with a difficult situation

I am working as an IT support staff and assist customers who have issues with their computers, phones, tablets. There are some customers who complain and I cannot deal with them easily.
From my experience, the customer whose laptop was failed and he requested me to send a new one by the end of the day no matter what.
He was working in a far place from where I was working, in this case, we normally send it by the regular delivery service which packages arrive next day at the earliest.
However he really wanted to receive it as soon as possible and required me to ship it by motorcycle courier which delivers packages faster but costs more.
Using motorcycle courier is very unusual and I could not use it on my own responsibility, so I talked to my boss about it.
My boss allowed me to use motorcycle courier as an exceptional case, I was able to deliver it by the end of the day.
It is necessary to talk to my boss when I cannot resolve a difficult situation on my own.
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CategoryAdequate to goodGood to ExcellentNeeds work
Grammatical Accuracy

The learners ability to use nouns, verbs, adjectives, etc. correctly in sentences, using verb tenses accurately, and having the correct agreement between subjects and predicates. For instance, one would say "they were" instead of "they was."

There are 3-4 grammatical errors
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There are 0-2 grammatical errors
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There are 5 or more grammatical errors
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Punctuation

The learner's ability to use certain marks to clarify meaning of their writing by grouping words grammatically into sentences and clauses and phrases.

There are 3-4 errors in capitalization and punctuation.
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There are 0-2 errors in capitalization and punctuation.
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4
There are 5 or more errors in capitalization and punctuation.
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Spelling

The learners' ability to form words with the correct letters in the correct order

There are 3-4 spelling errors
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There are 0-2 spelling errors
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There are 5 or more spelling errors
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Style

The learner's ability to tailor the written work to fit the specific context, purpose, or audience

Mostly understandable. However, there are a few errors which cause confusion.
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Easy to understand. Writing flows and keeps reader engaged.
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Quite hard to understand.
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Lynette's picture
I learn : Spanish (Intermediate)
485

I think the writer has a good knowledge of English with few mistakes.  Even though the words were not perfect, the text was still easy to understand.

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Suzu's picture
Suzu :
I learn : English (Intermediate)
205

Thank you for your comment.

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kjcoffin's picture
I learn : Spanish (Intermediate)
3215
I am working as an IT support staff and assist customers who have issues with their computers, phones and tablets. There are some customers who complain and I cannot deal with them easily. From my experience, the customer whose laptop was failed and he requested me to send a new one by the end of the day no matter what.
He was working in a far place from where I was working. In this case, we normally send it by the regular delivery service which packages arrive next day at the earliest.
However he really wanted to receive it as soon as possible and required me to ship it by motorcycle courier which delivers packages faster, but costs more.
Using motorcycle courier is very unusual and I could not use it on my own responsibility, so I talked to my boss about it.
My boss allowed me to use the motorcycle courier as an exceptional case and I was able to deliver it by the end of the day.
It is necessary to talk to my boss when I cannot resolve a difficult situation on my own.
 
This text is written very well, keep up the good work
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Suzu's picture
Suzu :
I learn : English (Intermediate)
205

Thank you for your advice as always. I am glad to hear that there are only a few mistakes, but I will continue to study to be better.

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Lynette's picture
I learn : Spanish (Intermediate)
485

Your welcome, you have done very well.

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Ros Watson's picture
I learn : Italian (Beginner) French (Beginner)
6073
Well done!  This account had some quite difficult structures in it which you handled really well.  Just a few "tweaks".  And well done for using your initiative in your job.  Your persistence really helped the man with the broken laptop!!
 
I am working as an member of IT support staff ["staff" is a collective uncountable noun so you need to say "a member of ....staff"] and assist customers who have issues with their computers, phones, tablets. There are some customers who complain and I cannot deal with them easily. [good sentence!!!]
From my experience, the I had an experience when a customer, whose laptop was had failed, and he requested  asked me to send a new one by the end of the day, no matter what.
He was working in a far place a long way from where I was working and in this these cases, we normally send items by the regular delivery service in which packages arrive the next day at the earliest.
However he really wanted to receive the laptop as soon as possible and required me to ship it by motorcycle courier which delivers packages faster but costs more.
Using a motorcycle courier is very unusual and I could not take the responsibility to authorise this use it on my own responsibility, so I talked to my boss about it.
My boss allowed me to use motorcycle courier as an exceptional case and I was able to deliver it the laptop by the end of the day.
It is necessary to talk to my boss when I cannot resolve a difficult situation on my own.
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Aliakbar Majidi's picture
I learn : French (Beginner) Persian (Expert) Spanish (Beginner)
6493

Well done, Suzu. I love IT and new technologies related to that. How long have you been working in IT?

Regarding your text, I believe it is really well-written. Ros and Kjcoffin have already done a great job pointing out useful corrections. I would like to encourage you to keep up the good work you are doing and keep posting more often. The more you post and the more suggestions you receive, the further you will improve your English skills. If you are short on topics, here is a link to help you find some ideas:

https://www.fluentu.com/blog/educator-english/esl-discussion-topics-for-adults/

The thing is that your English skills are really good. All you have to do is fine-tune those skills to become a native-like English speaker. That will happen really soon if you are consistent with your learning.

I am looking forward to your future posts. Good luck!

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